FAQ

❓ Frequently Asked Questions (FAQ)

1. Where is Werk Hero™ based?

Werk Hero™ is proudly based in NRW, Germany 🇩🇪. We ship worldwide and offer local customer support in English and German.

2. How long does shipping take?

We aim to deliver within 2–7 business days within Europe. Worldwide shipping may take 7–14 business days, depending on location and customs processing.

3. Can I cancel or change my order?

You can modify or cancel your order within the first 12 hours after placing it. Just send us an email at support@werkhero.com.

4. How do I track my order?

You can track your order anytime on our Track Your Order page.

5. What if I receive a damaged or wrong item?

Please contact us immediately with your order number and a photo of the item. We'll make it right.

Still have questions?

Feel free to reach out to our team at support@werkhero.com.

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